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Your email address is used to uniquely identify you as a customer on the DMWM platform. It is required to sign in to your account and is stored securely in our system alongside your password.
DMWM (Duala Market Waterside Market LLC) uses the provided email address to send important account-related communications, such as order confirmations, status updates, password reset instructions, and other service notifications. As long as you maintain an active account, we are required to retain your email address to ensure uninterrupted access and communication.
Additional profile information entered during account creation or profile updates may also be stored alongside your email address. This data may be used to contact you if necessary, such as for customer support, order issues, or account verification.
Some members of the DMWM team — and vendors you’ve placed orders with — may have limited access to your information for operational purposes only. We enforce a strict need-to-know policy. For example, a vendor will only receive your contact details if you purchase from their store, and only to the extent necessary to fulfill your order.
If you wish to deactivate your account and request permanent deletion of your personal data — or if you’d like a copy of all data associated with your account — please contact us at support@dmwm.africa.
If you believe your data has been misused, you have the right to file a complaint with a data protection authority. This right is protected under the EU General Data Protection Regulation (GDPR). While we are legally obligated to inform you of this right, please rest assured that protecting your privacy is one of our top priorities at DMWM.