Shipping & Delivery Policy
Last updated: April 18, 2025
This Shipping & Delivery Policy forms part of our Terms and Conditions and should be read in conjunction with our full Terms, available at: https://dmwm.africa/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.
What Are My Shipping & Delivery Options?
We offer various shipping options. In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
| Method | Estimated Delivery | Details |
|---|---|---|
| Standard Shipping | 3–7 business days | Varies by product and vendor |
| Expedited Shipping | 1–3 business days | Calculated at checkout |
| International Shipping | 7–21 business days | Subject to change depending on destination |
All times and dates are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Deliveries will be made within 30 days after the day we accept your order unless otherwise specified.
Once your order is packaged and shipped, you’ll receive an email with tracking info. Since DMWM is a multi-vendor marketplace, packaging, carrier, and delivery time may vary by vendor.
Do You Deliver Internationally?
Yes, we offer worldwide shipping. While free shipping is typically not available for international orders, some vendors may choose to offer it during special promotions or under certain conditions.
Customs Process: International shipments may face delays due to customs. Customers are responsible for any customs duties, import taxes, or other fees. DMWM and its vendors include required documentation, but we cannot guarantee customs clearance timelines. Please check with your local customs authority.
Are There Shipping Restrictions?
DMWM operates as a multi-vendor platform. Shipping capabilities may vary depending on the vendor and destination.
Common restrictions include:
- Firearms, ammunition, and weapons
- Controlled substances and certain medications
- Perishable food and agricultural products
- Animal by-products
- Alcohol or tobacco products
- Hazardous materials (e.g., aerosols, flammables)
- Counterfeit or IP-infringing goods
- Cultural artifacts or restricted items
- Live animals
- Currency, precious metals, and valuable stones
This list is not exhaustive. Customers are responsible for ensuring compliance with destination country laws. DMWM reserves the right to cancel any restricted shipments.
What Happens if My Order Is Delayed?
If your order is delayed, we’ll notify you with an updated estimate.
For EU and UK consumers: This does not affect your legal rights.
Key Things to Know About Shipping on DMWM
- Vendor-Specific Practices: Shipping methods and timelines vary by vendor.
- Tracking & Notifications: You’ll receive tracking details once your order is shipped.
- Multiple Packages: Orders from multiple vendors may arrive separately.
- Address Accuracy: You are responsible for providing a complete and accurate address.
- Customs & Duties: International customers are responsible for all customs-related fees.
Questions About Returns?
Please review our Returns & Exchanges Policy.
Contact Us
If you have questions, please contact us at support@dmwm.africa or via our Contact Us form.